Delivery

Dispatch

AdvanceHealthProducts.com.au dispatches your order from Melbourne, Australia on business days only (Mon to Fri).

We use Australia Post (registered mail) for all deliveries.

Orders for delivery within Australia which are received before 10:00am, and paid by credit card are generally dispatched on the same day.

If an item is out of stock, and remains unavailable for 48 hours, we will endeavour to contact you.

International orders are dispatched after a 24 hour delay (see below), and sent via registered Australia Post mail.

Tips to ensure speedy deliver

  • Including your phone number and a valid email address helps us to contact you more quickly to sort out any issues with your order
  • To check or update your address, or any other details please log in to your account by clicking the My Account link above before proceeding through the checkout
  • The person receiving the parcel may be required to sign for it.
  • If you are not at the specified delivery address to receive the parcel, a card should be left providing pickup details from your local post office. Sometimes these cards get accidentally misplaced, so if you believe your parcel should have arrived, please contact us for your parcel’s consignment number so that you can make enquiries at your post office.
  • You may wish to have your order delivered to your workplace. If so, you will need to include the name of the business in the delivery address details.

 

Delivery Charges

Delivery within Australia:

  • An $14 flat rate is all you’ll pay for all orders (any size) to anywhere in Australia.

 

All International shipments:

  • Postage prices are based on Australia Post International Parcel pricing; Air mail, based on weight, with a small handling fee, between $2 to $3 added.
  • AdvanceHealthProducts.com.au does not include customs fees, taxes or tariffs. Customers outside of the Australia may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be.

 

Delivery Timeframes*

Estimated Delivery Times within Australia (as per Australia Post guidelines).

Delivery within Melbourne Metropolitan Area

Next working day

Delivery to regional areas in Victoria

1-3 working days

Delivery to Sydney or Adelaide

2 working days

Delivery to other capital cities

3-5 working days

To other interstate locations

4-6 working days


Estimated Delivery Times – International (as per Australia Post guidelines).

New Zealand

3-7 days

Pacific Island

5-10 days

Asia

5-10 days

Middle East

5-12 days

Europe

5-10 days

Africa

7- 14 days

USA/Canada

4-14 days

South America

7-18 days


* Days for delivery are business days after dispatch.